Our newly expanded Test Pass Guarantee, in plain language

March 1, 2011 at 5:17 pm | Posted in Kaplan IT Training news | Leave a comment

Those of you on our mailing list already are aware of this, but it’s worth repeating here: the Transcender Practice Test Pass Guarantee has been improved, extended, and generally expanded. While it was already the best in the business with a three-month coverage period, it now reads:

If you buy a Transcender practice test and fail the corresponding exam within 6 months of activating the product, simply return the product to us for a full, no-hassle refund.

That’s it.  Clear.  Simple.  Easy to understand.

There is no reason to hurry and cram to take your exam before the window of opportunity passes. We invite you to take your time to really learn the concepts covered in the practice test and be armed with the knowledge you’ll need to pass your exam. You now have six months to use our product to help you prepare for the exam. If our product does NOT help you pass, then you contact us for a refund of your payment (everything except shipping costs for physical media is refundable).

So how does our competition stack up on their test pass guarantees? Well, here are a few examples (with the names removed to protect the guilty).

Competitor #1: The testing date for the failed exam may be no sooner than 30 days after and no later than 180 days after the original purchase date.

(No sooner than 30 days? I’m ready now.  Why should I have to wait for my pass guarantee?)

Competitor #2: The individual person licensed for the product must provide proof of failing the actual corresponding vendor’s exam TWICE and must notify us within 90 days of the software purchase.  Exam failures must be between 10 to 90 days after the license registration to qualify.

(Okay, you have to fail twice to cash in AND you have to take both of those tests in only 90 days, after waiting for 10 days to take your first attempt? That’s pretty labor-intensive.)

Yes, we’re confident that we have the best guarantee in the business – even though we hope you never have to use it!

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